SQUARY Chat was selected by a major international airport to transform their traveler’s digital experience with a multilingual, AI-powered chat assistant to provide instant, accurate, and helpful responses—while providing insights for internal teams to improve content and operations.
Cognistx launched SQUARY Chat on the official airport website to assist flyers with questions about gates, parking, baggage, lounges, and more. Map navigation features and multi-language support were implemented to allow all travelers to locate terminals, shops, and services directly through chat. Dashboard controls were enabled for internal administrators to refine and improve the system over time. SQUARY Chat was integrated into the website with zero engineering lift — completed in a few hours.
SQUARY Chat was selected by a major international airport to transform their traveler’s digital experience with a multilingual, AI-powered chat assistant to provide instant, accurate, and helpful responses—while providing insights for internal teams to improve content and operations.
Additionally:
SQUARY Chat insights helped internal teams discover missing or unclear website content, leading to rapid corrections and content updates.
Customer teams now use the Insights Dashboard regularly to identify gaps and improve site structure.
Quick response workarounds without engineering changes were enabled by using the custom answer and override features.
SQUARY Chat was selected by a major international airport to transform their traveler’s digital experience with a multilingual, AI-powered chat assistant to provide instant, accurate, and helpful responses—while providing insights for internal teams to improve content and operations.
A customer success manager noted:
SQUARY’s analytics didn’t just show us what people were asking — it showed us what we were missing. We fixed broken links, updated outdated content, and even added new pages based on unanswered questions.”
SQUARE effortlessly retrieves the answers you need, saving you from the hassle of prolonged searches.
Unlike basic search engines, SQUARE doesn't stop at providing answers. It offers context from the source material, ensuring you understand the information in-depth and reducing the risk of misinterpretation.
SQUARE effortlessly extracts information from various formats, including PDFs, videos, audio files, web URLs, and more. No matter where your data resides, SQUARE can access it and provide you with instant answers.
SQUARE is equipped with web crawling capabilities, allowing you to search and extract information from online sources, blogs, articles, and websites. Stay up-to-date with the latest information on the web.
SQUARE allows you to upload your own documents directly within the application. Easily add new data sources to expand your search capabilities and find answers more effectively.
SQUARE seamlessly fits into your workflow, making it an essential tool for researchers, students, and professionals. It's user-friendly and can be customized to your specific needs.
SQUARE ensures that our managers can search for answers and resolve problems on their own without having to call us for every issue that pops up. It’s empowering.
It's time to see SQUARY Chat in action with your web site. Please use the form to request a demo or learn more about how SQUARY can assist your customers and site visitors.
Try SQUARY Chat with a free 3-month trial. Plans start at $350/month. Reach out for custom or tiered plans tailored for you.
