The aviation industry involves a vast amount of unstructured data. Searching for the correct information through the conference reports like AMC and FSEMC is tedious, given the volume of versions of such reports. Every day technical service engineers (TSEs) troubleshoot issues related to malfunctions of multiple aircraft parts. To do that, they need to search for information manually across millions of historical defect documents.
SAE ITC uses this platform to digitize its AMC and FSEMC reports. The results also included images with relevant context as SQUARE provides the link to the source document highlighting the section from where the response was extracted.
Although cost saving is dependent on the type and scale of business, below is the generic impact that we have seen among our SQUARE clients.
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In today's digital landscape, providing exceptional customer service and support is paramount for organizations of all sizes. However, for businesses with a substantial customer base and high website traffic, managing the influx of inquiries can be a significant challenge.
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Aviation companies have been collecting a lot of unstructured data, like documents related to historical defects, aircraft manuals, safety reports, and troubleshooting approaches. Managing this unstructured data is essential, and AI is the answer.
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