Real-time feedback for call center reps to improve customer service
Real-time call analysis
Call centers are labor-intensive and require trained workers to deliver exceptional customer service. Our language analysis solution speeds up training, reduces costs and provides an improved, individualized customer service experience.
overall accuracy rate
reduction in supervisor time
savings per supervisor
Saving time and reducing human error
Our AI-powered voice analysis provides a call rating and customized training aids for new employees which significantly reduces costs and human intervention time. The solution improves customer satisfaction through real-time insight for service representatives to provide immediate answers and recommendations based on caller response.